How your crew gets into your customer’s phone before leaving
Paper business cards fail HVAC, electrical, and plumbing companies after the truck leaves. A metal QR coin fixes the handoff: customers scan with their camera and save your company contact while they’re still glad you came.
The real problem
Your tech just finished the job. The water’s back on. The furnace is running. The homeowner is relieved and a little distracted.
You leave a paper card for them.
That card will not be there the next time something breaks. It ends up in a junk drawer, a truck cup holder, or the trash. When they need you again, they do not remember the company name. They open their phone and search “plumber near me” or “HVAC.” Someone else gets the call.
The job was done right. The relationship never made it into their contacts.
What winning looks like
Winning is not “they liked us.” Winning is: your company lands in their phone right before your staff pulls out. When the customer is most glad you came, and still ready to interact.
That is the highest-trust minute of the whole job. They are relieved. They are grateful. They will open the camera, scan the QR, and save your contact. Ten minutes later they are busy again and the paper card would have been forgotten.
Next time they search “plumbing,” “heating,” or your town plus a trade, your name is already there, saved in Contacts, even if they forgot what was printed on the truck.
That is the whole goal.
Why the Billet Coin with a QR code fits the trades
Paper fails the handoff. A Billet Coin (https://billetcoin.com/) is a small machined metal coin with a laser-marked QR. It feels like something worth keeping. The QR points where you want it: your company contact page, reviews, booking link, or site.
- Pick the metal (aluminum, steel, or brass)
- Use the QR code to launch your contact info
- Get your company info in your customer's phone before anyone walks to the truck
Made in Fort Wayne. Built for pockets, not filing cabinets.
Static print dies when numbers change. Point the QR at a live link with your contact info and you can update phone, email, or booking page without minting a new coin.
The process that belongs in every truck
Treat the coin like the last step of the job, same as wiping the floor and collecting the signature before anyone walks to the truck.
Job complete → coin in hand → “Scan this — it’ll put us in your phone.” → Add to Contacts → then head out.
Do it while they are still standing there, still appreciative, still willing to open the camera. Not from the driveway. Not in a follow-up email. In the room, in that last minute.
Company QR for your trucks (not every tech’s personal card)
The tech who just finished a plumbing repair does not need a personal cell or personal name on the QR. The homeowner is not calling back for “Bill from the truck.” They call the company. They search the trade.
For crews in the trucks, run a generic company coin:
- Company name
- Main phone
- Dispatch / office email or booking link
- Reviews or service page
Same QR for the whole crew. No personal numbers. No stale contacts when someone leaves.
Owners and lead sales can still carry a named coin if they want. That is optional, not the default for every truck.
Why lock this process now
Ads do not fix a forgotten name six months later. The moment that matters is the last minute on site: work is done, the customer is most appreciative, and they are most open to scanning and saving your contact.
Miss that window and you compete with “near me” search forever.
Simple rollout
- Order company coins for every truck (one design, company QR)
- Optional: named coins for owner / estimators / lead sales
- Write the close into the job checklist: coin + scan + Add to Contacts
- Point the QR at a live page you can update
- Track callbacks and “found you in my phone” — not card stock ordered
Bottom line
Paper cards leave the driveway and die. A company QR coin lands in the customer’s phone in the last minute on site — when they are most open to scan and save — so the next time they search the trade, you are already there.